Commercial Online Banking FAQs
Q: What is Commercial Online Banking?
Q: What happened to eCorp Online Banking?
Q: Who can access Commercial Online Banking?
Q: How do I sign up for Commercial Online Banking?
Q: How do I get an access ID and password for Commercial Online Banking?
Q: What does "real-time" account information mean?
Q: How long is the transactional information available with Commercial Online Banking?
Q: Can I download my business account history into financial management software?
Q: Can I transfer funds from/to other financial institutions?
Q: Can I transfer funds between my personal and business accounts?
Q: Can I approve the transfer of funds initiated by employees?
Q: What should I do with the confirmation number I receive after initiating a transaction such as a transfer?
Commercial Bill Pay FAQs
Q: What is Bill Pay for Business?
Q: How does Bill Pay work?
When you first begin using the service, set up your payee list by adding the payees to whom you want to make payments. Some payees can also send electronic bills (e-bills). You only need to add each payee once. When you make a payment, you specify the date that you want the payee to receive the payment. The earliest available payment date is four business days from today. Bill Pay determines whether a payment is sent electronically or by check, based on whether the payee accepts electronic payments and other guidelines. If you are a Level 3 User, you can initiate a payment, which must then be approved by a user of higher authority before the payment can be scheduled and issued. After a payment is scheduled, it appears as Scheduled in Payment Activity. After the payment is processed, the status changes to Processed. The payee receives your payment on the payment date you specified and credits your account.
Note that there can be a delay between when the payee receives the payment and when the payee credits the payment to your account.
Q: How secure is the information I give to you?
Q: If I haven't signed up for Bill Pay, how do I?
Q: How am I billed for bill payment service?
Q: How do I cancel bill payment service?
Q: How do I change business information?
Q: How do I change authorized user information?
Q: What if I made a mistake when I entered my payment account information?